Privacy Policy

FYND is committed to protecting personal information with the highest standards of security, integrity, and accountability. This policy outlines how information is collected, used, stored, and protected in accordance with the Protection of Personal Information Act, 2013 (POPIA).

We may collect and process information including:

• Personal and contact information

• Identification and verification data

• Operational and organisational data related to asset tracking

• System usage, access logs, and activity records

• Location and tracking data required for service delivery

All information collected is limited to what is necessary for defined operational purposes.

Information is processed lawfully, fairly, and transparently, based on:

• Contractual necessity

• Legal and regulatory obligations

• Legitimate operational requirements

• Consent, where applicable

Information is used to:

• Deliver, operate, and support FYND systems and services

• Authenticate users and control authorised access

• Monitor asset movement, system integrity, and security

• Generate reporting, insights, and operational intelligence

• Comply with applicable laws and industry requirements

FYND implements appropriate technical and organisational safeguards to protect information against unauthorised access, loss, misuse, or alteration. Systems are designed to ensure data integrity, traceability, and controlled access at all times.

Personal information is not sold or disclosed unnecessarily. Information may be shared only:

• With authorised service providers and partners bound by confidentiality

• Where required by law, regulation, or lawful request

• To protect the rights, safety, and integrity of FYND, its clients, and its systems

Where information is transferred outside South Africa, such transfers will only occur where adequate data protection safeguards are in place, or as permitted under POPIA.

Information is retained only for as long as necessary to fulfil its purpose, support operational requirements, and comply with legal obligations. Data is securely deleted or de-identified when no longer required.

In accordance with POPIA, individuals have the right to:

• Access personal information held about them

• Request correction, update, or deletion

• Object to or restrict processing

• Withdraw consent where applicable

• Lodge a complaint with the Information Regulator

While FYND applies robust security measures, no system is entirely immune to risk. FYND shall not be held liable for unauthorised access or data breaches beyond its reasonable control, provided that appropriate safeguards have been implemented.

This policy may be updated from time to time to reflect operational, technological, or legal changes. The latest version will always be made available through official FYND channels.